Employment opportunities at Circle

Circle Surrogacy & Egg Donation was founded on the belief that everyone should have the opportunity to be a parent. To this day, that belief is at the core of everything we do. For over 25 years, we’ve helped straight and LGBTQ+ couples and singles fulfill their dreams of parenthood by helping bring more than 2,700 babies into this world…and counting! We are one of the oldest and most successful surrogacy agencies with a 99.3% success rate in helping our intended parents bring home a baby.

Circle Surrogacy is a special company—we work hard every day to make miracles happen. We provide a premium, high-touch journey experience combined with the security of working with an agency that has deep experience in third-party reproduction. Here at Circle, we work together to make parenthood possible. Each department works closely, so no matter what department you work in, you’ll want to be familiar with the whole Circle team.

Growing surrogacy and egg donation agency is looking for a Surrogate Outreach Coordinator to drive surrogate outreach efforts that lead to significant and continued growth. You will be responsible for educating surrogates thinking about working with Circle Surrogacy to fulfill their desire to help others achieve their dreams of parenthood and convert those leads to clients. This position is ideal for someone who enjoys helping people but is also goals-oriented and familiar with numbers-based sales. This is a highly visible role that is critical to the company achieving its goals. Due to the nature of surrogate lead outreach, this role will require a Tuesday through Saturday work schedule.

ESSENTIAL JOB FUNCTIONS

• Review initial applications of surrogate candidates
• Engage surrogate candidates by phone, text, and email to provide initial education on the surrogacy process
• Complete data entry tasks into shared company database
• Support surrogate candidates in completing initial paperwork to move forward in the rest of the screening process with Pre-Screening Team
• Work closely with Pre-Screening and Screening Teams to ensure cohesive and efficient application process for surrogate leads
• Provide input to marketing department to monitor quality of leads
• Meet weekly and monthly individual and group goals for lead conversion
• Act in accordance with Circle Surrogacy’s professional brand whenever in contact with surrogates or any internal or external stakeholders
• Serve as key member of the Surrogate Outreach team

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• High school education required
• Prior experience with sales, customer service and/or meeting high-demand quotas required
• Administrative experience in a fast paced, for-profit environment
• Strong oral and written communication skills
• High attention to detail and ability to multitask/prioritize
• Critical thinking and problem-solving capability
• Ability to work in a fast-paced environment with time-sensitive work deadlines
• Familiarity utilizing client databases
• Team player; comfortable working in an interdisciplinary environment
• Takes initiative to work independently
• Goal-oriented

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal office environment with flexibility to work remotely. Optional biannual travel to Circle’s main office in Boston.

To apply, please send your resume and cover letter to [email protected], with "Surrogate Outreach Coordinator" in the subject line.

We are looking for a Social Media & Content Creator to join our Marketing Team. This person will work closely with the Digital Marketing Manager and Marketing Director to create and execute social media strategies, campaigns and content across multiple accounts, as well as content creation for the company’s two blogs.

ESSENTIAL JOB FUNCTIONS

• Create and maintain social media calendars, including drafting post copy and scheduling posts across Facebook, Twitter, Instagram, TikTok, YouTube and Pinterest
• Curate and write posts for social media, and content for our two blogs
• Create short videos for our website and IG reels and TikTok
• Help plan, execute and manage impactful social media campaigns
• Managing the scheduling of all social media and blog posts
• Optimize content for SEO
• Monitor, respond to and engage in conversations in our online community
• Develop and expand community and user outreach efforts
• Assist in the planning, development and execution of social media campaigns across social channels
• Assist Digital Marketing Manager with monthly reports, helping to develop data-driven reports that include actionable insights and recommendations for paid and digital media
• Stay up-to-date on social media trends and best practices

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s Degree in Communications, Marketing or related field
• 2-3 years of experience in digital marketing and social media marketing
• Excellent written communication skills
• Experience working with design programs to create social media visuals
• Proven ability in growing social media audiences
• Experience with social media monitoring, social listening and reporting platforms
• Knowledge of SEO best practices
• Passion and desire to learn about the surrogacy and egg donation field, and helping others build their families
• This is a remote position

Please provide a resume as well as links to social media accounts on which you’ve worked, with a description of what you did for each.

To apply, please send your resume and cover letter to [email protected], with "Social Media" in the subject line.

The Social Worker position combines clinical assessment skills and supportive counseling to surrogates in a fast-paced business environment. Social workers at Circle are involved in the gestational carrier process before a surrogate is matched with intended parents and post-match as the surrogate moves forward in her surrogacy journey. This provides our social workers with a unique opportunity to engage in both short-term work through the assessment phase and long-term work supporting carriers throughout their journeys that can last one to two years. The social worker role is critical to the company’s business operations and vital to Circle’s superior customer service and support to our clients. This role is a good fit for social workers who are looking for opportunities to extend beyond a traditional social work environment. In an effort to connect with our surrogate population this specific position will include a combination of some days during the regular work week and weekend days.

ESSENTIAL JOB FUNCTIONS*

• Review surrogate profiles to prepare for screening
• Coordinate and conduct video/phone psychosocial assessments with surrogate applicants
• Produce ≈20 page assessments per applicant to be used in matching process with intended parents and documentation purposes for IVF process
• Provide supportive counseling to assigned surrogates throughout their journey with the agency
• Work with matching team to coordinate surrogate matching process with intended parents
• Collaborate and coordinate across Circle’s interdisciplinary teams and with our partners to facilitate the smoothest possible experience for our clients
• Document important data related to journey in agency database and provide weekly/monthly/annual reports as requested
• Act as a contributing team player to the Social Work team

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Master’s degree in social work from an accredited institution
• Successful completion of ASWB Master level examination
• Master’s level licensure in good standing
• Experience conducting psychosocial assessments
• Work experience in adoption is preferred
• Strong oral and written communication skills and ability to maintain calm demeanor during stressful situations
• High attention to detail and ability to multitask/prioritize
• Critical thinking and problem-solving capability
• Ability to work in a fast-paced environment with time-sensitive work deadlines
• Familiarity utilizing client databases
• Team player; comfortable working in an interdisciplinary environment

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal office environment with flexibility to work remotely. Optional biannual travel to Circle’s main office in Boston.

To apply, please send your resume and cover letter to [email protected], with "Social Worker" in the subject line.

ESSENTIAL JOB FUNCTIONS

• Provides high level of customer service while serving as the primary point of contact for intended parents, surrogates, and egg donors throughout their surrogacy journey.
• Collaborates and coordinates across Circle’s interdisciplinary teams and with our partners to facilitate the smoothest possible experience for our clients.
• Advises intended parents in making decisions and navigating obstacles throughout the journey.
• Provides support to intended parents and surrogates during low points in the journey such as failed transfers, relationship issues with surrogate, miscarriage, premature and/or complicated deliveries.
• Enters important data related to journey in agency database.
• Acts as a contributing team player to Program Coordinator team.

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.

COMPETENCIES

• Communication - Able to respond and exchange ideas clearly and effectively through writing, speaking, and presentations; shares appropriate information to keep people informed; is seen as approachable.
• Teamwork - Values the opinions of others; assists others when needed; participates effectively as member of a team; balances personal contributions and needs with those of other members of the team to achieve common objectives; is comfortable working in interdisciplinary environment.
• Problem Solving - Analyzes problems to identify probable cause; thinks of new possibilities; identifies critical issues and develops options for addressing them; able to incorporate other viewpoints as part of the process of developing solutions.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s degree and one-year post-college work experience in case management, customer service, or IVF/ Third Party Reproduction.
• High attention to detail and ability to multitask/prioritize.
• Ability to work in a fast-paced environment with time-sensitive work deadlines. Skilled at maintaining calm demeanor during stressful situations.
• Proficiency in Microsoft Office and familiarity with utilizing client databases.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Remote work environment, ideally with some flexible hours to accommodate the various time zones of potential clients. Optional biannual travel to Circle’s main office in Boston.

To apply, please send your resume and cover letter to [email protected], with "Program Coordinator" in the subject line.

While we are not currently hiring for this position, we always welcome applicants to send in their resumes for when the position does become available.

Locations:

• Los Angeles, 3 days/week
• San Francisco, 2 days/week

GENERAL SUMMARY

Join a fast-growing, mission-driven company helping fulfill the dreams of intended parents around the globe. Circle Surrogacy is a Boston-based, surrogate parenting agency that offers intended parents full-service support as they realize the dream of building a family. Circle has been in business for more that 25 years, is the leading surrogacy agency in the world, and has been experiencing growth of over 15% annually for the past 5 years.

We are expanding to cities across the U.S. and Europe to better serve our clients and are hiring an Office Head for our newest offices in Los Angeles and San Francisco, CA. This role is focused on helping lead growth activity within these regions. Your primary responsibility will be interfacing with and building a community within LA/SF and educating parents, surrogates, clinics, doctors, and nurses about the benefits of working with Circle Surrogacy to fulfill their dreams of building a family. Further you’ll have the opportunity to shape Circle’s presence in each of these cities as we grow, interfacing with any new hires and building a culture around the office.

ESSENTIAL JOB FUNCTIONS*

• Interfacing with the intended parent community in and around the region, including both Circle’s current clients and new prospective clients
• Building relationships with area IVF clinics and their teams through clinic visits and joint-events with clinic staff at Circle’s offices
• Hosting prospective intended parents, surrogates, and donors at Circle offices for community specific “social events” in the evenings and periodic weekends
• Working with LGBTQ+ community members, assisting in the education of specific LGBTQ+ family building resources
• Answering key questions about surrogacy & family building within the LGBTQ+ community, and determining the appropriate course of action for intended parents.
• Schedule and conduct pre-consultation calls to educate intended parents on surrogacy as well as qualify IP’s for consultations
• Schedule consultations for outreach team monthly, set up calendar entries, collect form from intended parents and conduct confirmation follow ups
• Willing to work some weekends and evenings – average total time commitment of two days per week
• Bridging communication between offices, sharing community initiatives on a consistent basis with intake/outreach team, contributing to smooth interpersonal connections between departments

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.
  

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Personal experience in surrogacy and/or egg donation greatly preferred
• Ability to build meaningful connections with a people from a broad range of backgrounds and identities
• Bachelor’s Degree or equivalent work experience in a related field
• Minimum 2-3 years of sales enablement and operations experience for new prospects and existing customers
• Comfort speaking to small groups of potential clients, surrogates, or medical professionals
• Candidate should possess strong communication skills, be detail orientated, organized, a quick learner and team player who is also able to work independently.
• Ability to be empathetic towards others who are struggling with infertility

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal office environment
• Regular travel around the region, which may require some driving
• Occasional travel outside of the region