Employment opportunities at Circle

Circle Surrogacy & Egg Donation was founded on the belief that everyone should have the opportunity to be a parent. To this day, that belief is at the core of everything we do. For over 25 years, we’ve helped straight and LGBTQ+ couples and singles fulfill their dreams of parenthood by helping bring more than 2,600 babies into this world…and counting!

Circle is the most successful surrogacy agency with a 99.3% success rate for parents bringing home a baby. We currently have 75 employees who work all across the United States as we strive to foster a remote-friendly culture. Circle Surrogacy is all about family: internally, our culture is one of a large family, and externally, we are all passionate about helping others grow or create their own families.

Together, we make parenthood possible.

ESSENTIAL JOB FUNCTIONS

• Provides high level of customer service while serving as the primary point of contact for intended parents, surrogates, and egg donors throughout their surrogacy journey.
• Collaborates and coordinates across Circle’s interdisciplinary teams and with our partners to facilitate the smoothest possible experience for our clients.
• Advises intended parents in making decisions and navigating obstacles throughout the journey.
• Provides support to intended parents and surrogates during low points in the journey such as failed transfers, relationship issues with surrogate, miscarriage, premature and/or complicated deliveries.
• Enters important data related to journey in agency database.
• Acts as a contributing team player to Program Coordinator team.

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.

COMPETENCIES

• Communication - Able to respond and exchange ideas clearly and effectively through writing, speaking, and presentations; shares appropriate information to keep people informed; is seen as approachable.
• Teamwork - Values the opinions of others; assists others when needed; participates effectively as member of a team; balances personal contributions and needs with those of other members of the team to achieve common objectives; is comfortable working in interdisciplinary environment.
• Problem Solving - Analyzes problems to identify probable cause; thinks of new possibilities; identifies critical issues and develops options for addressing them; able to incorporate other viewpoints as part of the process of developing solutions.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s degree and one-year post-college work experience in case management, customer service, or IVF/ Third Party Reproduction.
• High attention to detail and ability to multitask/prioritize.
• Ability to work in a fast-paced environment with time-sensitive work deadlines. Skilled at maintaining calm demeanor during stressful situations.
• Proficiency in Microsoft Office and familiarity with utilizing client databases.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Remote work environment, ideally with some flexible hours to accommodate the various time zones of potential clients. Optional biannual travel to Circle’s main office in Boston.

To apply, please send your resume and cover letter to [email protected], with "Program Coordinator" in the subject line.

While we are not currently hiring for this position, we always welcome applicants to send in their resumes for when the position does become available.

Locations:

• Los Angeles, 3 days/week
• San Francisco, 2 days/week

GENERAL SUMMARY

Join a fast-growing, mission-driven company helping fulfill the dreams of intended parents around the globe. Circle Surrogacy is a Boston-based, surrogate parenting agency that offers intended parents full-service support as they realize the dream of building a family. Circle has been in business for more that 25 years, is the leading surrogacy agency in the world, and has been experiencing growth of over 15% annually for the past 5 years.

We are expanding to cities across the U.S. and Europe to better serve our clients and are hiring an Office Head for our newest offices in Los Angeles and San Francisco, CA. This role is focused on helping lead growth activity within these regions. Your primary responsibility will be interfacing with and building a community within LA/SF and educating parents, surrogates, clinics, doctors, and nurses about the benefits of working with Circle Surrogacy to fulfill their dreams of building a family. Further you’ll have the opportunity to shape Circle’s presence in each of these cities as we grow, interfacing with any new hires and building a culture around the office.

ESSENTIAL JOB FUNCTIONS*

• Interfacing with the intended parent community in and around the region, including both Circle’s current clients and new prospective clients
• Building relationships with area IVF clinics and their teams through clinic visits and joint-events with clinic staff at Circle’s offices
• Hosting prospective intended parents, surrogates, and donors at Circle offices for community specific “social events” in the evenings and periodic weekends
• Working with LGBTQ+ community members, assisting in the education of specific LGBTQ+ family building resources
• Answering key questions about surrogacy & family building within the LGBTQ+ community, and determining the appropriate course of action for intended parents.
• Schedule and conduct pre-consultation calls to educate intended parents on surrogacy as well as qualify IP’s for consultations
• Schedule consultations for outreach team monthly, set up calendar entries, collect form from intended parents and conduct confirmation follow ups
• Willing to work some weekends and evenings – average total time commitment of two days per week
• Bridging communication between offices, sharing community initiatives on a consistent basis with intake/outreach team, contributing to smooth interpersonal connections between departments

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.
  

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Personal experience in surrogacy and/or egg donation greatly preferred
• Ability to build meaningful connections with a people from a broad range of backgrounds and identities
• Bachelor’s Degree or equivalent work experience in a related field
• Minimum 2-3 years of sales enablement and operations experience for new prospects and existing customers
• Comfort speaking to small groups of potential clients, surrogates, or medical professionals
• Candidate should possess strong communication skills, be detail orientated, organized, a quick learner and team player who is also able to work independently.
• Ability to be empathetic towards others who are struggling with infertility

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal office environment
• Regular travel around the region, which may require some driving
• Occasional travel outside of the region

ESSENTIAL JOB FUNCTIONS*

• Serves as a key member of the Egg Donation team, working collaboratively to strengthen our egg donor database through the intake of new donor applicants and facilitate matching between egg donors and intended parents.
• Provides a high level of customer service while serving as the primary point of contact for egg donors, intended parents, and fertility clinics throughout the intake and matching process.
• Collaborates and coordinates across Circle’s interdisciplinary teams and with our partners to facilitate the smoothest possible experience for our intended parents and donors.
• Maintains updated trackers of applicants, medical record requests, and matches in progress.
• Additional tasks/projects related to role as determined by Manager.

COMPETENCIES

• Communication - Able to respond and exchange ideas clearly and effectively through writing, speaking, and presentations; shares appropriate information to keep people informed; is seen as approachable.
• Teamwork - Values the opinions of others; assists others when needed; participates effectively as member of a team; balances personal contributions and needs with those of other members of the team to achieve common objectives; is comfortable working in interdisciplinary environment.
• Problem Solving - Analyzes problems to identify probable cause; thinks of new possibilities; identifies critical issues and develops options for addressing them; able to incorporate other viewpoints as part of the process of developing solutions.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s degree and one-year post-college work experience in case management, customer service, or IVF/ Third Party Reproduction or related experience.
• High attention to detail and ability to multitask/prioritize.
• Ability to work in a fast-paced environment with time-sensitive work deadlines. Skilled at maintaining calm demeanor during stressful situations.
• Proficiency in Microsoft Office and familiarity with utilizing client databases.
• Previous Egg Donation experience preferred.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Remote work environment, ideally with some flexible hours to accommodate the various time zones of potential clients. Optional biannual travel to Circle’s main office in Boston.

To apply, please send your resume and cover letter to [email protected], with "Egg Donor Intake & Matching Coordinator" in the subject line.