Employment opportunities at Circle

Circle Surrogacy & Egg Donation was founded on the belief that everyone should have the opportunity to be a parent. To this day, that belief is at the core of everything we do. For 25 years, we’ve helped straight and LGBTQ+ couples and singles fulfill their dreams of parenthood by helping bring more than 2,300 babies into this world…and counting!

Circle is the most successful surrogacy agency with a 99.3% success rate for parents bringing home a baby. We currently have 75 employees who work all across the United States as we strive to foster a remote-friendly culture. Circle Surrogacy is all about family: internally, our culture is one of a large family, and externally, we are all passionate about helping others grow or create their own families.

Together, we make parenthood possible.

ESSENTIAL JOB FUNCTIONS

• Provides high level of customer service while serving as the primary point of contact for intended parents, surrogates, and egg donors throughout their surrogacy journey.
• Collaborates and coordinates across Circle’s interdisciplinary teams and with our partners to facilitate the smoothest possible experience for our clients.
• Advises intended parents in making decisions and navigating obstacles throughout the journey.
• Provides support to intended parents and surrogates during low points in the journey such as failed transfers, relationship issues with surrogate, miscarriage, premature and/or complicated deliveries.
• Enters important data related to journey in agency database.
• Acts as a contributing team player to Program Coordinator team.

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.

COMPETENCIES

• Communication - Able to respond and exchange ideas clearly and effectively through writing, speaking, and presentations; shares appropriate information to keep people informed; is seen as approachable.
• Teamwork - Values the opinions of others; assists others when needed; participates effectively as member of a team; balances personal contributions and needs with those of other members of the team to achieve common objectives; is comfortable working in interdisciplinary environment.
• Problem Solving - Analyzes problems to identify probable cause; thinks of new possibilities; identifies critical issues and develops options for addressing them; able to incorporate other viewpoints as part of the process of developing solutions.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s degree and one-year post-college work experience in case management, customer service, or IVF/ Third Party Reproduction.
• High attention to detail and ability to multitask/prioritize.
• Ability to work in a fast-paced environment with time-sensitive work deadlines. Skilled at maintaining calm demeanor during stressful situations.
• Proficiency in Microsoft Office and familiarity with utilizing client databases.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Remote work environment, ideally with some flexible hours to accommodate the various time zones of potential clients. Optional biannual travel to Circle’s main office in Boston.

To apply, please send your resume and cover letter to [email protected], with "Program Coordinator" in the subject line.