Employment opportunities at Circle

Circle Surrogacy & Egg Donation was founded on the belief that everyone should have the opportunity to be a parent. To this day, that belief is at the core of everything we do. For 25 years, we’ve helped straight and LGBTQ+ couples and singles fulfill their dreams of parenthood by helping bring more than 2,300 babies into this world…and counting!

Circle is the most successful surrogacy agency with a 99.3% success rate for parents bringing home a baby. We currently have 75 employees who work all across the United States as we strive to foster a remote-friendly culture. Circle Surrogacy is all about family: internally, our culture is one of a large family, and externally, we are all passionate about helping others grow or create their own families.

Together, we make parenthood possible.

ESSENTIAL JOB FUNCTIONS

• Provides high level of customer service while serving as the primary point of contact for intended parents, surrogates, and egg donors throughout their surrogacy journey.
• Collaborates and coordinates across Circle’s interdisciplinary teams and with our partners to facilitate the smoothest possible experience for our clients.
• Advises intended parents in making decisions and navigating obstacles throughout the journey.
• Provides support to intended parents and surrogates during low points in the journey such as failed transfers, relationship issues with surrogate, miscarriage, premature and/or complicated deliveries.
• Enters important data related to journey in agency database.
• Acts as a contributing team player to Program Coordinator team.

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.

COMPETENCIES

• Communication - Able to respond and exchange ideas clearly and effectively through writing, speaking, and presentations; shares appropriate information to keep people informed; is seen as approachable.
• Teamwork - Values the opinions of others; assists others when needed; participates effectively as member of a team; balances personal contributions and needs with those of other members of the team to achieve common objectives; is comfortable working in interdisciplinary environment.
• Problem Solving - Analyzes problems to identify probable cause; thinks of new possibilities; identifies critical issues and develops options for addressing them; able to incorporate other viewpoints as part of the process of developing solutions.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s degree and one-year post-college work experience in case management, customer service, or IVF/ Third Party Reproduction.
• High attention to detail and ability to multitask/prioritize.
• Ability to work in a fast-paced environment with time-sensitive work deadlines. Skilled at maintaining calm demeanor during stressful situations.
• Proficiency in Microsoft Office and familiarity with utilizing client databases.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Remote work environment, ideally with some flexible hours to accommodate the various time zones of potential clients. Optional biannual travel to Circle’s main office in Boston.

To apply, please send your resume and cover letter to [email protected], with "Program Coordinator" in the subject line.

The Social Worker position combines clinical assessment skills and supportive counseling to surrogates in a fast-paced business environment. Social workers at Circle are involved in the gestational carrier process before a surrogate is matched with intended parents and post-match as the surrogate moves forward in her surrogacy journey. This provides our social workers with a unique opportunity to engage in both short-term work through the assessment phase and long-term work supporting carriers throughout their journeys that can last one to two years. The social worker role is critical to the company’s business operations and vital to Circle’s superior customer service and support to our clients. This role is a good fit for social workers who are looking for opportunities to extend beyond a traditional social work environment. In an effort to connect with our surrogate population this specific position will include a combination of some days during the regular work week and weekend days.

ESSENTIAL JOB FUNCTIONS*

• Review surrogate profiles to prepare for screening
• Coordinate and conduct video/phone psychosocial assessments with surrogate applicants
• Produce ≈20 page assessments per applicant to be used in matching process with intended parents and documentation purposes for IVF process
• Provide supportive counseling to assigned surrogates throughout their journey with the agency
• Work with matching team to coordinate surrogate matching process with intended parents
• Collaborate and coordinate across Circle’s interdisciplinary teams and with our partners to facilitate the smoothest possible experience for our clients
• Document important data related to journey in agency database and provide weekly/monthly/annual reports as requested
• Act as a contributing team player to the Social Work team

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Master’s degree in social work from an accredited institution
• Successful completion of ASWB Master level examination
• Master’s level licensure in good standing
• Experience conducting psychosocial assessments
• Work experience in adoption is preferred
• Strong oral and written communication skills and ability to maintain calm demeanor during stressful situations
• High attention to detail and ability to multitask/prioritize
• Critical thinking and problem-solving capability
• Ability to work in a fast-paced environment with time-sensitive work deadlines
• Familiarity utilizing client databases
• Team player; comfortable working in an interdisciplinary environment

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal office environment with flexibility to work remotely. Optional biannual travel to Circle’s main office in Boston.

To apply, please send your resume and cover letter to [email protected], with "Social Worker" in the subject line.